Keypad deadbolts
Install and mechanically verify compatible code-operated deadbolts.
Install compatible electronic deadbolts and levers only after the door, latch, strike and mechanical backup are prepared to operate reliably.
Call with the exact lock model and door type. Photos of both sides, the edge and strike may be requested afterward.
Electronic features cannot compensate for a deadbolt that binds, a latch that misses the strike or a door that must be pushed to lock.
| Pre-installation check | Why it matters |
|---|---|
| Door thickness and bore pattern | Determines whether the lock body and mounting hardware fit. |
| Backset and latch type | Ensures the latch or bolt reaches the correct position. |
| Handing / orientation | Required for motor calibration and correct lever operation. |
| Free bolt movement | Prevents jams, battery drain and false locked/unlocked status. |
| Strike alignment | Allows secure latching without forcing the motor. |
| Complete parts and adapters | Customer-supplied locks often fail installation because a plate, screw or adapter is missing. |
The exact support level depends on the supplied hardware and the customer-controlled account or network.
Install and mechanically verify compatible code-operated deadbolts.
Install compatible hardware and assist with initial customer-controlled pairing and calibration.
Check, cut or rekey the backup cylinder when the design and keyway allow.
Address selected lock-side alignment problems so the electronic bolt can operate freely.
Explore serviceReset former users and establish the new owner or manager as the account controller.
Install compatible code locks with a clear turnover and emergency-key process.
Explore serviceCall with enough information to confirm the lock will fit before the existing hardware is removed.
The customer should enter Wi-Fi, app-store and lock-account credentials directly. Do not share passwords during the initial service call.
Yes when it is complete, compatible with the door thickness, backset, bore pattern and handing, and the door allows the bolt or latch to move freely.
No. The door, hinges, latch, deadbolt and strike should be corrected first. An electric motor should not be expected to force a binding bolt.
Basic manufacturer setup can be assisted when the customer controls the phone, account, network and required credentials. Ongoing app, cloud, router or subscription support remains with the manufacturer or network provider.
Sometimes, depending on the smart lock cylinder and keyway. Not every electronic lock uses a field-rekeyable or standard compatible cylinder.
A used smart lock should be factory-reset according to the manufacturer and added to the new owner’s account. Mechanical keys and user codes should also be changed where applicable.
Have the city, number of locks and door type ready when you call. Authorization to enter or change the property must be confirmed.